How can I avoid being booked incorrectly?

A canceled booking due to an issue with the shoot assignment, results in an unpleasant experience for both the customer and partner-photographer. To avoid this, we highly recommend keeping your Snappr account updated. Doing so would ensure that you would not receive bookings when you are not available or shoot types that you did not sign up for. 

Avoid shoots that you would need to cancel by keeping your Snappr account updated. Follow the tips below: 

• Manage your availability by ensuring that your calendar is always updated and that is in sync with your Snappr account.
  Related Articles: Managing availability
• Manage your service area so you will only receive shoots that you can easily get to.
  Related Article: How do I adjust my service area?
• Manage your shoot type specialties and ensure that you will only receive shoot types that you’re willing to do.
  Related Article: How do I update the shoot types that I am eligible to receive?
• Update your profile regularly so that we can easily contact you if needed.
  Related Articles: Managing profile 

Frequently Asked Questions

1. I have to cancel a shoot that was assigned to me even if my updated calendar indicates I am not available during this time. Will you deduct points from my account?

After processing the cancellation using your app, a Snappr representative will review your request. If it is determined that there was an error in the booking process, no points will be deducted and no other penalties will apply.

2. What will happen to my account if I have to cancel shoots repeatedly?

Your account will temporarily be locked, and new shoots will not be assigned to you. Please review your account settings and ensure your availability, service type and shoot type specialities are correct before toggling back Available to take bookings in your Snappr Photographer app. 

You might be interested in:

• What if I need to cancel, reschedule, or make a change with a shoot?