How does the point system work?

Modified on Thu, Jun 19 at 8:04 PM

Snappr’s Point System motivates partner-photographers to exhibit professionalism and maintain high service standards. Points are awarded based on the following:

Photo quality ratings
Customer service ratings
Photo upload timing
Return customers
Cancellations
Milestones

You can view your points through your Snappr Photographer app.

A high score is advantageous because photographers with the most points in their city are more likely to get booked. Take note of these reminders to maintain a high photographer score and avoid any point deduction:

Upload your customer’s photos on time.
Minimize incorrect bookings by updating your availability, shoot types, and service area.
Avoid canceling shoots assigned to you.

Points System

Category	Points
Photo Quality Ratings	5 stars = +5 points 3 stars = -2 points 1-2 stars = -10 points
Customer Service Ratings	5 stars = +1 point 3 stars = -2 points 1-2 stars = -10 points
Photo Upload Timing	On time upload = +1 point Late by <24 hours = -2 points Late by >24 hours = -10 points
Return Customers	If a customer booked again with Snappr = +10 points
Booking Cancellations	If you cancel a booking = -20 points
Milestones*	Completed your 10th booking = +2 points Completed your 100th booking = +10 points Completed your 1000th booking = +100 points

*Completed Workflows bookings are not counted when computing for Milestones.

Frequently Asked Questions

Is there a minimum score I have to maintain?
Yes, you have to maintain a positive score, or a score above zero.
Will I be notified if my score changes?
Yes, you will receive an email every time your point balance changes. Through this, you are able to view points added or deducted, as well as your total running score.
Will I get point deductions if I cancel a shoot?
Yes, 20 points will be deducted from your score when you cancel, or a shoot is reallocated on your behalf.
How do I incur negative points?
You will incur negative points due to the following reasons:
- Low photo quality ratings (1-3 stars)
- Low customer service score (1-3 stars)
- Late photo uploads
- Booking cancellations
What will happen if I incur negative points?
Your account will be flagged for review, and you may be blocked from receiving new bookings. Severe cases may result in dismissal from the platform.

Note: For Return Customers, the 10 points will be credited to the photographer's account after the second booking is tagged as completed.

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