What if the customer is unresponsive?

Modified on Wed, May 24, 2023 at 6:03 PM

If the customer does not answer when you call, or reply when you send them a text or chat message through the Snappr app, follow the steps below.

Time before the shoot	Steps
More than 48 hours before the shoot	If the customer has not responded in 6 hours, you can open a support ticket.
48 hours or less before the shoot	If the customer has not responded in 1 hour, you can open a support ticket.