What do I do if my pay or disbursement is not what I expected?

If you think that you haven’t received the correct payment for this cut-off period, you can troubleshoot by checking the following: 

1. Is your PayPal email address updated?

Make sure that you have linked your account to the correct Paypal account to ensure timely disbursements. To check your Paypal address and link to the correct account: 

• From your Snappr Photographer app, open your Profile. 
• Enter your PayPal email and click Update details
  
  

2. Have you checked with Paypal? 

Transfers may take up to 1 business day to be completed. During US holidays, the process might take an additional 2-3 business days. If your payment breakdown tab in the app shows an expected payout but this has not arrived in your Paypal account, contact Paypal support to verify the payment transfer.  

3. Is your shoot completed after the payment cut-off period? 

If the booking has been completed AFTER the cut-off date indicated in your payments tab (11:59 PM before the Fee Transfer date), your fees will be added to the next fee transfer date.  

4. Is your shoot completed on or before the payment cut-off period? 

To be included in the current transfer cycle, it must be processed at least at the end of the day (11:59 pm PST) before the transfer date. Note that if the transfer date falls on a weekend or a US Holiday, the transfer will be processed on the following Monday. 

5. Still doesn’t add up? 

If your booking is finished and has been submitted within the cut-off period but it was not included in the payment cycle, please reach out to Snappr support via your app. The support team will review and take over your concern. You can expect a reply from our support team within 2 business days.  

Note that once a payment issue is resolved, the pay will be credited on your next payout.