What if I can't contact my customer?

Modified on Mon, Jun 23 at 8:16 AM

Snappr Shoots

If you have reached out to the customer and have not heard back, please follow the steps below.

Time before the shoot	Steps
More than 48 hours before the shoot	If the customer does not answer when you call, send them a text message and a chat thru Snappr app If the customer has not responded in 6 hours, reach out to support and submit a ticket
48 hours or less before the shoot	If the customer does not answer when you call, send them a text message and a chat thru Snappr app If the customer has not responded in 1 hour, reach out to support and submit a ticket

Snappr Workflows

For bookings that can be rescheduled via the Snappr Photographer app

Choose Request changes
Choose Customer cannot be reached
Follow the on screen prompts
Select Trigger an automated callback message. Snappr will send an automated message to them through the app requesting they contact you.
Verify how much time you have before the shoot

Time before the shoot	Steps
More than 48 hours before the shoot	If the customer does not answer when you call, send them a text message and a chat thru Snappr app If the customer has not responded in 6 hours, reach out to support and submit a ticket
48 hours or less before the shoot	If the customer does not answer when you call, send them a text message and a chat thru Snappr app If the customer has not responded in 1 hour, reach out to support and submit a ticket

For bookings that cannot be rescheduled via the Snappr Photographer app

Time before the shoot	Steps
More than 48 hours before the shoot	If the customer does not answer when you call, send them a text message and a chat thru Snappr app If the customer has not responded in 6 hours, reach out to support and submit a ticket
48 hours or less before the shoot	If the customer does not answer when you call, send them a text message and a chat thru Snappr app If the customer has not responded in 1 hour, reach out to support and submit a ticket