If a customer requests additional services currently not included within the scope of Snappr Shoots (e.g. retouching, deep-etching), we can facilitate the transaction for you. Simply follow these steps using your Snappr Photographer app:
Note: This feature is NOT available for Snappr Workflows.
- Go to the Shoots tab from your Snappr Photographer app and then select the relevant booking. Then tap Request Changes.
- Tap I need to request additional payment from the customer.
- Provide the type of additional payment (retouching, editing), indicate the specific details and the total amount. Then double check and confirm the request.
- Once you submit the request, the customer will receive a notification to approve or reject it via the booking chat. You can see this notification in your chat as well.
- The customer can either approve and then pay the amount or reject the request. You will receive confirmation in the chat when your request is approved or rejected.
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