If you encounter errors while using Snappr, follow these troubleshooting steps and resolve common issues:
Photographer App
- Log out then log back in
- Close, then re-open the app
- Close all the running apps
- If you are connected via mobile data, switch to a stable internet connection
- If you are connected via home wifi connection, refresh the internet connection by restarting the modem
- Restart your device
- Make sure that your app is updated
- Open the app on a different device (mobile phone, tablet)
- Uninstall, then reinstall the app
Snappr Website
- Log out then log back in
- Close all running windows
- Clear the web cache
For Chrome: Open Chrome > At the top right, click the three dots > Tap History > Clear browsing data > Select All time > Check the box next to Cached images and files > Tap Clear data
For Safari: Click on the Safari drop-down menu > Select Preferences > Click the Advanced tab > Select Show Develop menu in menu bar checkbox > Tap the Develop drop-down menu > Click Empty Cache
Check other support sites for other browsers. - Use a different browser
- Open the website using incognito mode
- Refresh the internet connection by restarting the modem
- Connect to another internet source
- Restart your device
- Open the app on a different device (laptop, tablet, mobile phone)
If the problem persists, take a screenshot of your concern, then open a support ticket. Our support specialists will assist in diagnosing the problem, and help you resolve your concern.
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